Privacy policy

Last updated: 14 June 2026

This privacy policy explains how ReserveEase processes personal data when restaurants use the ReserveEase platform for reservations, waiting lists, customer communication, gift cards, webshop orders, reporting, integrations, and related support.

1. Who is responsible for your data?

The restaurant you book with or order from is normally the data controller for guest, reservation, order, and customer-profile data. ReserveEase acts mainly as a data processor for that restaurant. For platform administration, billing, security, product analytics, trial signup, support, and our own marketing website, ReserveEase may act as an independent controller.

2. What personal data we process

Depending on how the platform is used, we may process: name, email address, phone number, booking or order details, party size, chosen date and time, preferred zone or table, notes you provide, dietary or accessibility requests when you enter them, newsletter consent, privacy-consent records, payment references, gift-card details, customer history, communication logs, browser language, device identifiers, IP address, user agent, referrer/source metadata, and operational logs.

3. Why we process personal data

We process data to create and manage reservations and webshop orders, send confirmations and service messages, prevent abuse, support restaurant operations, process payments through payment providers, provide reporting and analytics to the restaurant, keep the service secure, maintain audit logs, provide support, and comply with legal obligations.

4. Legal bases under GDPR

The legal basis depends on the processing activity. Reservation, order, payment, and service-message processing is usually necessary to perform a contract or take steps before entering into one. Security logging, abuse prevention, operational reporting, and service improvement may rely on legitimate interests. Newsletter messages rely on consent unless another valid legal basis applies. Financial records may be retained to comply with legal obligations.

5. Processors and integrations

ReserveEase may use trusted service providers and integrations to deliver the platform, including hosting, email delivery, SMS delivery, payment processing such as Stripe, POS or table-management integrations such as HorecaTouch where configured, analytics/error monitoring where enabled, and backup/security providers. These providers may process data only as needed to deliver their services.

6. International transfers

Where personal data is transferred outside the European Economic Area, we rely on appropriate safeguards such as EU Standard Contractual Clauses, adequacy decisions, or equivalent contractual and technical protections where required.

7. Retention

Restaurants configure and control much of the operational retention in the platform. We keep personal data only as long as needed for the purposes described above, including reservation and order history, customer service, security, accounting, audit, and legal requirements. Logs and backups are retained for limited operational periods unless longer retention is needed for security or legal reasons.

8. Your rights

Under GDPR, you may have the right to access, correct, erase, restrict, object to processing, request portability, and withdraw consent. For restaurant bookings or orders, contact the restaurant first because it normally controls that customer relationship. You may also contact ReserveEase for platform-related requests or if you need help reaching the restaurant.

9. Marketing and newsletter consent

When a newsletter option is shown, subscribing is optional. You can withdraw consent or unsubscribe at any time. Withdrawing consent does not affect essential service messages such as reservation confirmations, order updates, payment messages, or security notices.

10. Security

We use technical and organisational measures designed to protect personal data, including access controls, authentication, audit logs, encryption in transit, secret handling, backups, and monitoring. No system is perfectly secure, but we actively work to reduce risk.

11. Contact

For privacy questions about a specific reservation, order, or customer profile, contact the restaurant you interacted with. For questions about ReserveEase platform processing, contact the platform operator using the contact details provided on this website or in your agreement.